March 17, 2026

Be seen. Be heard. Be found.

AI Agents in the real world ...


How small businesses are using AI Agents to handle leads

AI agents are a super hot topic at the moment, but for the average SME style business, what does that look like?


Here's an example. It's a basic one, but it's a practical one of when a lead comes in via a landing page, that email alert then goes to a Google mailbox. From there our agent, in this case Manus AI who has detailed prompt and guardrails, can manage that email.


The best part is that this AI Agent can provide more information if required, provide a booking link or respond via email. If the customer asks another question, as long as it's within the guardrails, the AI agent can respond with confidence.


If it gets too complex then it will outsource it back to a human. This allows a natural, instant response that's not clunky via a natural conversation flow within email. So the person has more questions, they get a response quickly and accurate while as the Agent owner, you know there are fail safes for when human intervention if it's required.


This saves us a heap of time. It's great for the customer.


The customer can get all the information they want and book their Meta Ads Training and do what they need to do without waiting for us to come back answering micro questions and things like that.


Need a hand with things like this? Reach out, we're here to help!

SEARCH ARTICLE

SOCIAL MEDIA CHANNELS

RECENT POST:

Excavators working on a large dirt slope at an open-pit mine
By Ben Hayward September 1, 2026
The objective was simple: create a clearer line of sight from first contact through to delivery, without overcomplicating the system for a busy team.
Small blue motorboat speeding across a lake, leaving a white wake behind.
By Ben Hayward August 31, 2026
In Cahoots Co helps Australian field-service SMEs design and configure ServiceM8 around the way their teams actually work. We connect the operational foundations ...
Laptop displaying a website on a desk, with a blurred plant and lamp in the background.
By Ben Hayward August 18, 2026
When Brinckman Effect (Inhouse by Brinckman Effect / In House Bathrooms) approached us, their goal was clear: rebuild their digital foundation, modernise their online presence, and capture high-intent leads across the Ipswich and Greater Brisbane renovation markets.
Modern bathroom with white vanity, large mirror, tub, and gray tiled shower wall
By Ben Hayward July 10, 2026
Recently, the team at In Cahoots Co ran a high-performing Meta Ads campaign for PKG Tiling and Silicon Solutions targeting the Greater Brisbane area.
Promo for Brisbane business website by, showing laptop and phone mockups on a yellow-green background
By Ben Hayward May 25, 2026
There are a few key benefits for growing small businesses to use the Wordpress CMS, including having full control over their hosting partners and flexibility moving forward when it comes to add-ons and other integrations,
City street with a large red Coca-Cola billboard above traffic at dusk
By Ben Hayward May 24, 2026
We’ve officially reached "peak digital." You can feel it. Cutting through on digital channels alone is not enough.
Futuristic city control center with glowing holographic globe, data screens, roads, and skyscrapers at night
By Ben Hayward May 19, 2026
At its annual I/O conference, Google unveiled the "Intelligent Search Box" the single most significant structural and behavioral redesign to its search bar in 25 years ...